The Financial Ombudsman is there to help mediate when a client and a financial services company, such as a bank of IFA, have a difference of opinion that can’t be resolved through other means. The process is relatively straightforward and we have set it out below.

  1. Talk first! It might seem obvious, but before you make a complaint to the Financial Ombudsman it’s important that you exhaust all reasonable means of agreeing an amicable way forward with the company concerned. The Ombudsman will want to see that this has been done before they take up a complaint. The company has 8 weeks from your initial complaint to confirm their final position.
  2. Contact the Financial Ombudsman. This is quite straightforward. You can make contact online, by post or via the telephone.
  3. The Ombudman will review all the information provided and then contact the company to get their side of the story. Then, they will make a ruling based on the information provided by both sides.
  4. If either party feels that the decision is wrong, they may then apply to the Ombudsman for a Final Decision.

For more information on the Financial Ombudsman Service click here.

Related article:

Download our Free First Time Buyers Guide

Recent posts

The Financial Conduct Authority (FCA) has published a discussion paper about the future of the mortgage market in a bid to improve access for first -time buyers, self-employed, and those borrowing in retirement.

Ever wondered where the most reasonably-priced towns for families to buy are? Property company, Zoopla has identified the top 10 towns for families to live in the UK by looking at the most affordable towns, and how many people are looking in that area.

There was a 32% increase last year in 100% loan-to-value (LTV) mortgages which are mortgages that require zero deposit. According to a recent report by chartered accountants and business advisers, Lubbock Fine, the reason behind this is buyers simply struggling to save enough for a deposit.

Many people are quite private when it comes to what is in their bank account. In this short blog, we look into what Brits have saved by age group.

Research from buy-to-let lender, Landbay, shows that UK landlords are looking at raising rents ahead of the Renters' Rights Bill which is due to come into force this year.

Data shows landlords could miss out on green mortgages due to expired energy performance certificates.

Buying a house is a big deal, and where you are planning to buy will make a difference financially. In this short blog, we look at the most affordable and most expensive areas and how much you need to be earning to buy in there.

Equity release is a type of mortgage that allows homeowners 55 and over to access money from their property's equity without having to leave their home. This is done by securing a loan against the house which is usually repaid by selling the property when the borrower passes away or has to move into long-term care.