29 Jul 2025
More than half of buyers pressured to use estate agents' brokers
A recent study by Boon Brokers, where 1,000 people who had used an estate agent over the last year were surveyed, showed that a whopping 52% said they were pressured into using the estate agents’ in-house mortgage broker. Astonishingly, 18% of those people said they were told that only if they used their in-house broker would their offer be considered.
This research follows on from the BBC Panorama: Undercover Estate Agent, which exposed two major estate agencies of breaking industry codes of conduct by pressuring buyers to use their own brokers.
Almost all of those surveyed (96%) said they felt stricter regulations for estate agents were needed, with 85% unaware that estate agents are not formally regulated unlike mortgage brokers.
60% felt that everyone should have fair access to view a property, irrespective of the mortgage broker they use.
Just to reiterate, those looking to purchase a property should not be made to feel as though they have to use their estate agents’ in-house mortgage broker. Buyers are entitled to choose which broker they want to use. Our advice would be to do your research, check out reviews and recommendations, and ask lots of questions.
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